+ Where is Bean To Bar World based?

Canada.

+ Can I pick up my order in person?

Not at the moment. Stay tuned!

+ Where do you ship?

For online shop products

I ship across Canada, United States, and to many other countries including, but not limited to, countries in Europe, Australia, New Zealand, some countries in the Middle East, Hong Kong.

At the moment I do not ship to India, Mexico, or South Korea due to logistics, and strict customs rules.

If you would like to know If I can ship to your country, please inquire.

For tasting kits

I only ship to Canada & USA addresses at the moment. Due to the time sensitive nature of the tasting kits, and the delays with customers in some countries, I may not be able to ship kits to your country.

However, if you still wish to partake in the live virtual tastings, and if all kits can be delivered to one address in your country, I will be happy to look into it and see if it is feasible. Please contact me if this is the case.

+ How much is shipping?

Shipping cost depends on the shipping service you selected, whether you qulaity for free shipping, and where your destination.

You will also have a better idea of shipping cost after you enter your shipping address at checkout.

+ Do I have to pay custom duties?

For USA

No, not if your order is under $800. If for whatever reason you are requested to pay duties, please contact me along with proof of the request.

For Other Countries

You should not have to as I try and take care of that on my end, but I don't know the exact duties threshold for each country. If you have questions, please contact me.

+ I live in a hot climate, will you ship here?

I will, but conditions may apply. There are ways to reduce the risk of melted or bloomed chocolate when shipping to regions with high temperatures.

"High Temperatures" is defined as a daily high of over 25°C or 77°F.

I currently have a very high success rate (99%) of products arriving in great condition, including shipments to warm locations in Australia, The Middle East, California, Arizoa, Florida, etc.

I do my best to pack and ship the chocolate bars or kits so that they will arrive in great condition. If needed, I may wrap it in reflective bubble wrap and possibly add a gel pack at no extra cost to you.

Please feel free to make a note at checkout to remind me that your location is quite warm!

+ Why is there a chance my bars may melt?

There are many factors out of my control such as:

• The shipping method you choose (standard vs expedited)
• Where you are located and how long it takes to arrive
• How the couriers handle your package (does it sit in a hot warehouse or van overnight)
• How long it sits in customs (if applicable) and how they handle your package

Due to all these factors I cannot control, Bean To Bar World cannot guarantee your products will arrive in the chocolate's ideal condition.

Unfortunately there are no refunds at this time if products have melted or bloomed.

There are many fine chocolate sellers or makers who won't ship to hot climates, period. I understand why, and they can't afford to reiumburse everytime bars melt (especially since much of the journey is out of their control). However, I have foud it is possible to ship to hot climates with great success. The only caveat is that you (the customer) take the risk for this.

For tasting kits

If you are ordering the sample pack tasting kits (not the full bar kits) for the virtual chocolate tastings, then melting is not much of an issue. For the purpose of our tasting, the chocolates can still be enjoyed if they are melted or were melted. Therefore, even if the samples to addrive melted or bloomed, you can still enjoy them and take part in the tasting! Contact me if you have questions about this.

+ What if my chocolate melted?

If this occured, do not assume they still can't be enjoyed. Although fine chocolate is often intended to be eaten as a solid well-tempered bar, it doesn't always have to be.

There are many ways to still enjoy our chocolate, both in melted or untempered form. This includes

• Eating it melted instead of solid. You can still go through a similar tasting method as listed here, aside from "snap" of course.
• Using it to create a beautiful drinking chocolate
• Bake with it!

If you have more questions, don't hesitate to contact me.

+ The free shipping isn't showing up.

Here are some reasons you may not see free shipping.

1. Your total has to be over the minimum before taxes.
2. Coupons may impact this minimum amount.
3. Click on the service you want. For instance, Expedited may show up with a cost on the list, but when you click on it, it will show up as free on your total (if your total before taxes is over $100).

+ How long does shipping take?

Online shop orders

Packing time: 1-2 business days normally after receiving order

Shipping time: Depends on your choice of shipping method.

These times do not include customs delays for international (Non USA) addresses.

Tasting Kit orders

Packing time: Depending on where you are located and quantity of kits. For 30 or less, I require 2 weeks notice at least for the most affordable shipping rates (standard). For groups of 50+, I usually require 3 weeks minimum, and for 100+, I require at least 4 weeks notice.

Again, this depends on where you are located (Vancouver or New York), and how many participants, and how many addresses I will be shipping to. Please ask me these questions when you reserve your booking, or contact me if you are still unsure.

Shipping time: Depends on your choice of shipping method.

+ How does shipping work?

For products in the online shop

You select your method of shipment during checkout, allow for a couple days to pack the order, and then you will receive a tracking link once the order is scanned by the courier.

For tasting kits

I will discuss with you your shipping options after I receive your reservation. I will also let you know of the deadlines I require the payment, and the shipping information & addresses.

+ Do your shipments come with a tracking number?

Yes, all orders whether through the online shop or your tasting kits will come with a tracking link. Ensure you provide me with the correct email address or you will not receive a tracking email.